STANDARD TERMS

Whilst we do our utmost to ensure our drivers arrive on time for the allocated date and time, we have to make allowances for traffic, road closures etc.

Our drivers drive at safe speeds in accordance with the UK traffic laws.

All clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will accept full financial responsibility  for any repair or valeting required in order to reinstate a vehicle to its original condition when hiring it out. Whilst the damaged vehicle is undergoing repairs, due to the damage received, you, the clients will accept, and cover the loss of earnings for the driver whilst the vehicle is off the road.

We reserve the right to change your vehicle or chauffeur at any time if necessary but will only do so with prior consent.

Driven Elegance vehicle(s) are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Driven Elegance cannot, and shall not, be held responsible/liable for any loss/damage to such personal property.

Driven Elegance keep a lost property book at their offices and will make very effort in returning any lost goods left in our vehicles.

Driven Elegance and its chauffeurs have the right to refuse to carry any passenger who are thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur or the vehicle. Under these conditions, all monies paid to Driven Elegance will be forfeited and your ride will be terminated.

Driven Elegance maintains a strict non-smoking policy in all its vehicles.

Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day and New Year’s Day, there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 50% surcharge.

Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

PAYMENT TERMS

Payment Terms — All payments are due in full before any bookings are undertaken. Online voucher purchases are automatically charged online by Driven Elegance at the time of purchase.

Payment Methods — Driven Elegance accept most Credit or Debit cards. BACS transfers must be received before 7 working days prior to any booking.

Wedding Bookings — For wedding bookings, a 25% deposit is required at the time of the booking, with the remaining balance due 14 days prior to the actual booking.

Changes to Bookings — Any deviations to the original booking price, such as additional waiting time, extra hours, car parking and address changes, will automatically be charged from the credit card that you provided upon booking.

Credit Card Statement — The charge on your credit card statement will be shown as Driven Elegance.

Preauthorisation — Driven Elegance may pre-authorize a user’s credit card to ensure that there are enough funds to pay for the booking.

Multiple credit cards — Customers may link multiple credit cards to a personal or business account under their online account with Driven Elegance. Upon booking, customers may choose their preferred card. In the event that Driven Elegance is unable to charge the preferred card, it will charge any other card linked to the customers personal or business account.

BUSINESS ACCOUNT CUSTOMERS

Invoices — All invoices to be paid to Driven Elegance, within 30 days of the date of the invoice, unless otherwise agreed in writing.

Monthly payment — On approval, business account customers can pay monthly. Driven Elegance will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking and cancellation fees incurred under that business account during the preceding month.

Overdue payment — Driven Elegance reserves the right to suspend customers access to their business account in the event of any overdue payment.

Late payment charges — Driven Elegance reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include Driven Elegance administrative costs and any associated costs incurred with lawyers or debt collection agencies.

CANCELLATION AND REFUND POLICY

If a booking is cancelled by the Customer within 2 weeks from the start of the period of hire, monies paid will be refundable, less an admin fee of 10% of the initial booking fee.

If a booking is cancelled by the Customer less than 12 hours from the start of the period of hire,  all monies paid will be non-refundable.

If a wedding booking is cancelled within 2 weeks from the start of the period of hire, the deposit will be non-refundable. Where bookings are cancelled due to a pandemic and proof is supplied, monies paid will be refundable, less an admin fee of 10% of the initial booking fee.

If the customer does not appear, or Is not ready at the time and place designated as the pickup point, all monies paid will be non-refundable.